Where Enjoying Life Matters

COVID-19 Updates

Updated Restricted Access to all Hardi Aged Care homes effective as of 25th June 2020

Coronavirus Notification – Letter to Resident Relatives & Close Friends 25.6.20 Issue No 8

CHO letter to RACFs re COVID-19 Melbourne

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We refer to the notice we issued dated 19 June 2020 (Issue No: 7 see bottom of page) which set out the requirements under the ‘Industry Code for Visiting Residential Aged Care Homes during COVID-19’ (the “Code”) that was approved by the 13 aged care peak bodies and consumer advocacy organisations.

As directed by NSW Public Health and as recommended by The Australian Health Protection Principal Committee (“AHPPC”), we issue this notice (Issue No: 8) which sets out new restricted visitation requirements, which includes any visitor attending  a Hardi Aged Care Facility.  We have implemented the following requirements in order to continue to protect our residents, family members and our staff from COVID-19:

How will my visit be different to previous visits?

Visits will be allowed for a person providing personal care services or a person making a care and support visit to a resident in one of our facilities. When you visit one of our facilities you need to:

  • limit any visit to a maximum of two visitors at one time per resident. There is no time limit on visits from spouses, other close relatives and social supports.
  • conduct visits in a resident’s room, outdoors, or in a specific area designated by the facility.
  • visits must not take place in communal areas with other residents.
  • provide evidence you have received your 2020 flu vaccination. However, this is not required if the person has a medical contraindication to the influenza vaccine and has provided us with an approved form signed by a medical practitioner. We have been advised that the approved form will be available on the NSW Health website. The link to the website is set out below: https://www.health.nsw.gov.au/Infectious/covid-19/Documents/flu-medical-form.pdf
  • children under the age of 16 can now visit our facilities.
  • all visitors must practice social distancing, by staying 1.5 metres away from other people. Visitors also have a responsibility to practice hand hygiene, and respiratory etiquette, comply with the directions of staff and supervise any children with them.

 What about outings?

Residents can leave the facility to attend small family gatherings. This includes close friends, partners, couples and family members. The size of the family gathering should comply with current requirements and social distancing and hygiene measures should be adhered to during visit. You will be required to advise your Facility Management Team prior to the proposed visit to enable them to undertake a risk assessment. The risk assessment will take into account the number of people attending and the feasibility of social distancing. The facility will maintain a record of the visit location, the number of people in the gathering and the date of the visit. In the event that we need to return to a higher level of protection we will be required to cease all external visits.Other external excursions for groups of residents are not permitted at this stage.

It is a continuing requirement that the following people cannot enter a Hardi Aged Care Facility:

  • people who have returned from overseas in the last 14 days.
  • people who have been in contact with a confirmed case of COVID-19 in the last 14 days.
  • people who are unwell or have flu like symptoms of acute respiratory illness (e.g. cough, sore throat, runny nose, shortness of breath).
  • people who do not have an up to date 2020 flu vaccination. However, as previously detailed, this is not required if the person has a medical contraindication to the influenza vaccine and has provided us with an approved NSW Health form signed by a medical practitioner.
  • People who have a temperature higher than 37.5 degrees.

We will continue to have a sign in station at the entry to each facility, where prior to entry you will complete your health check that will include having your temperature taken. If you do not meet the criteria for entry to a Hardi Aged Care facility staff will ask you to leave the facility straight away.  You will need to call your GP for further examination, and you will not be able to re-enter a facility without clearance from your GP in writing.

Please note that if the local or national situation changes in relation to rates of COVID-19 transmission one or more of our facilities may increase restrictions.

Please note that the arrangements as set out in this Notice are designed to continue to protect you, our residents and our staff from COVID-19. We continue to encourage you maintain contact with your loved one via phone calls, video calls, social communications apps, sharing photos, artwork and short videos, etc if you are unable to visit as often as a consequence of COVID-19.

If you start to feel unwell, phone the National Coronavirus Helpline on 1800 020 080 or your GP. They will provide you with further advice.

As we continue to be advised of any changes to the visitation restrictions, we will continue to update you.

Please see below previous Coronavirus Notification .

Coronavirus Notification – Letter to Resident Relatives & Close Friends 19.6.20 Issue 7

Coronavirus Notification – Letter to Resident Relatives & Close Friends 30.4.20 Issue 6

Coronavirus Notification – Letter to Resident Relatives & Close Friends 1.4.20 Issue 5

Coronavirus Notification – Letter to Resident Relatives & Close Friends 23.4.20 Issue 4

Coronavirus Notification – Letter to Resident Relatives & Close Friends 18.3.20 Issue 3

Coronavirus Notification – Letter to Resident Relatives & Close Friends 18.3.20 Issue 2


  • Residents in all Hardi Aged Care homes take part in a Music and Memory program. Music therapy has been increasingly used in dementia-specific care to help residents recall memories and emotions from their past, with notable benefits including improved
    mood, less anxiety, reduction in pain, decreased dependence on medications and stimulating positive interactions.
    Through surveys, research, and a steady stream of amazing stories, the music and memory program has documented many benefits of the personalised music program.

    Music and Memory Provider

  • It has been 5 months since our father James passed away but we wanted to again acknowledge Elaine and staff for the time, commitment, care and compassion that you showed to James during his illness and to all members of our family. After reflecting back, I think it is important to say that even though Hardi Aged Care Guildford isn’t part of our daily lives we still hold the nursing home in high standards. So, this email is to just say that Elaine and the staff are still in our hearts and were an important part of our journey with dad. A journey that was extremely challenging, but we have peace in our hearts knowing that dad was with you at the end.  We came to know some of the residents well and still think of them.

    Guildford – Pauline McFarlane (February 2020)

  • “My mother passed away after nearly nine years at Mountainview as a high care resident. I just wanted to say that the staff were wonderful and treated her with respect and dignity. Over the years, as to be expected, we occasionally had issues that needed sorting and they would get straight onto it. I cannot recommend Mountainview highly enough. My mum had no choice but to go into high care following a stroke so initially was distressed at being there, but the love, friendship and laughter provided on a daily basis by staff, residents and relatives meant that she was happy in the last few years of her life. Thank you Mountainview.”

    Penrith – Sharon M (August 2017)

  • “I moved my parents from another facility to Hardi Aged Care at Seven Hills one year ago. It is the best thing that I have done for my parents.In my opinion I say that they moved from a backyard soccer coach to the institute of sport! They want for nothing. They are both in the extra services unit. They each have their own spacious rooms with bathrooms attached. There is a lovely dining hall on the same level, below is another dining hall/lounge room and outside is a lovely garden. Mum and Dad want for nothing.The staff at Hardis are all nice and treat my parents with the respect and love they deserve. All the staff from cleaning, kitchen, maintenance, reception, nursing, laundry, lifestyle staff and management all treat each resident with the same level of love and respect and I believe this is what sets this nursing home apart from all the rest. I am really thankful that Hardis was recommended to me as I do believe that if I had not moved both my parents they would not be here today.”

    Seven Hills – Cornelia Cole (May, 2017)

  • “I would like to thank all of staff looking after my mother Carol. Your team in this area go the next level in caring and I would recommend this nursing home to anyone who asked me. I would like to say a big thank you for all of the help and kind nature all your team has given my mother.”

    Blacktown – Daran Halkett (August, 2016)

  • “My dear friends, what can I say but thank you all from the bottom of my heart. Everybody at your lovely aged care home has been playing well above their weight when it comes to the care that Peter was provided with, I can name a few individuals such as John, Amy, and Greer but everybody knows the list is much larger than that, especially me! Not much else to say except for a very very big heartfelt thankyou to all your staff at Mountainview. The best aged care facility in the world.”

    Neil Temporini (September 2018)

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