Where Enjoying Life Matters

COVID-19 Updates

Hardi Aged Care would like to extend our continuing thanks to our staff, relatives, friends and community for their support during these difficult times because of this and the measures we have put in place Hardi Aged Care continues to be COVID-19 free.

Updated Restricted Access to all Hardi Aged Care homes effective as of 31st August 2020 

The situation with the COVID-19 pandemic is evolving day by day and we believe that the risks in the Sydney area are increasing with a number of locations deemed “hot spots” by NSW Health, resulting in an increase in community transmission. Our number one priority at Hardi is the safety and wellbeing of our residents and staff and we all need to remain vigilant to stop the spread of this virus.

Accordingly, in addition to the restrictions placed on entry to our facilities as set out by the Visitor Access Code (which we have previously detailed), NSW Health have advised us of the of the following additional restrictions placed on visitation to an aged care facility that have come into effect from the 28th August 2020. They are as follows:

  1. Until further notice: any visitors to any NSW residential aged care facility who have been in the following areas in the previous 14 days should be excluded from the facility:
  2. You can find a list of the local government areas (“LGA’s”) where the restrictions  at this link Link to LGAs Please note that if you have visited one of the listed areas in the last 14 days you will not be able to visit one of our facilities;
  3. Until further notice: NSW residential aged care facilities located in the areas listed above should not allow any visitors. Please note that our facilities are located in the above listed LGA’s.

Accordingly, given that we have been instructed by NSW Health to take these steps, we have made the decision that we can only allow visitors to enter our facilities for exceptional circumstances which includes, visits to residents who become unwell or are requiring end of life care, and any compassionate exceptions. We request that you contact the Facility Manager and / or Assistant Facility Manager to arrange such visit.

Please note that if a visit to one of our facilities during this period is arranged, the COVID-19 protocols on entry to our facilities as set out below will continue to apply and must be followed at all times.

On entry to our facilities you will be required to complete your health check which will include having your temperature checked at the sign in station at the entry to each facility.

  • if a visitor’s temperature is ≥37.5; OR
  • if a visitor exhibits symptoms of an acute respiratory infection (e.g. shortness of breath, cough, sore throat); OR
  • if a visitor does do not have an up-to-date 2020 flu vaccination – evidence must be provided;

You will not meet the criteria for entry to a Hardi Aged Care facility and staff will ask you to leave the facility straight away.  You will need to call your GP for further examination, and you will not be able to re-enter a facility without clearance from your GP in writing.

In addition, we will continue to require every visitor to wear a mask at all times while in one of our facilities. We will continue to provide a mask on entry to our facilities once you have completed the required health check to ensure that you meet the criteria for entry. We remind you to practice good hand hygiene and social distancing while in our facilities.

During these difficult times, our facility staff will be more than happy to arrange phone, video calls and other social communication apps, etc to make contact with the residents in between visits.

We will continue to monitor this evolving COVID-19 situation and note that NSW Health have advised us that this is a temporary requirement that will be reviewed in two weeks. Accordingly, should the circumstances require us to do so or if NSW Health and / or the Commonwealth Department of Health change any of their directives we will advise you immediately of any such changes and / or restrictions that we implement at one or more of our facilities.

We care for some of the most vulnerable people in our society and we must protect them from COVID-19, accordingly, we extend our continuing thanks to our relatives, friends and community for your support as we balance our duty to keep our residents and team safe from COVID-19 and support the wishes and preferences of all of those we care for.


Please see below previous Coronavirus Notifications.

Coronavirus Notification – Letter to Resident Relatives & Close Friends 31.8.20 – Issue 11


Download the COVIDSafe app by clicking this link on your smart phone

Coronavirus Notification – Letter to Resident Relatives & Close Friends 27.7.20 – Issue 10

Information on Coronavirus (COVID-19) Visitation for All

Information on Coronavirus – Letter to Residents Relatives & Close Friends 14.7.20 Issue 9

Coronavirus Notification – Letter to Resident Relatives & Close Friends 25.6.20 Issue No 8

Coronavirus Notification – Letter to Resident Relatives & Close Friends 19.6.20 Issue 7

Coronavirus Notification – Letter to Resident Relatives & Close Friends 30.4.20 Issue 6

Coronavirus Notification – Letter to Resident Relatives & Close Friends 1.4.20 Issue 5

Coronavirus Notification – Letter to Resident Relatives & Close Friends 23.3.20 Issue 4

Coronavirus Notification – Letter to Resident Relatives & Close Friends 18.3.20 Issue 3

Coronavirus Notification – Letter to Resident Relatives & Close Friends 18.3.20 Issue 2


  • To Hardi Penrith,

    It’s hard to find the words that would even begin to thank you enough for how the staff cared for my Aunt whilst in your care.  I will be forever grateful, a home should never be judged on whether it is new or shiny but by the people within it and your home is warm and loving and I could not have asked for anything more Thank you.

    Eliza, Katiya, and Rick (August 2020)

  • To Hardi Aged Care Penrith staff and Directors,

    This is to say a huge thank you to all the beautiful staff at Hardi Penrith who made our Mother Catherines last 8 ½ years so full and meaningful. She arrived very frail at the age of 92 and blossomed in the following 8 ½ years to enjoy such a wonderful life you all provided her and to reach 100 years of age! She made many wonderful friends, went on bus trips, went to clubs for lunch, and saw the Xmas lights. Anyone who thinks a nursing home is an end, should look at our mum Catherine and see that it is just the beginning, with the care she received. Hardi Aged Care handled the recent COVID-19 crisis in the most professional way, not banning family but encouraging safe visiting, we are so very grateful mum could enjoy cuddles, laughs, and visits up until the very end of her life. In her final days she was attended to with dignity and kindness by every single member of all the team, Thank you so very much for everything you did. We are forever grateful.

    The Tower Family (July 2020)

  • Residents in all Hardi Aged Care homes take part in a Music and Memory program. Music therapy has been increasingly used in dementia-specific care to help residents recall memories and emotions from their past, with notable benefits including improved
    mood, less anxiety, reduction in pain, decreased dependence on medications and stimulating positive interactions.
    Through surveys, research, and a steady stream of amazing stories, the music and memory program has documented many benefits of the personalised music program.

    Music and Memory Provider

  • It has been 5 months since our father James passed away but we wanted to again acknowledge Elaine and staff for the time, commitment, care and compassion that you showed to James during his illness and to all members of our family. After reflecting back, I think it is important to say that even though Hardi Aged Care Guildford isn’t part of our daily lives we still hold the nursing home in high standards. So, this email is to just say that Elaine and the staff are still in our hearts and were an important part of our journey with dad. A journey that was extremely challenging, but we have peace in our hearts knowing that dad was with you at the end.  We came to know some of the residents well and still think of them.

    Guildford – Pauline McFarlane (February 2020)

  • “My mother passed away after nearly nine years at Mountainview as a high care resident. I just wanted to say that the staff were wonderful and treated her with respect and dignity. Over the years, as to be expected, we occasionally had issues that needed sorting and they would get straight onto it. I cannot recommend Mountainview highly enough. My mum had no choice but to go into high care following a stroke so initially was distressed at being there, but the love, friendship and laughter provided on a daily basis by staff, residents and relatives meant that she was happy in the last few years of her life. Thank you Mountainview.”

    Penrith – Sharon M (August 2017)

  • “I moved my parents from another facility to Hardi Aged Care at Seven Hills one year ago. It is the best thing that I have done for my parents.In my opinion I say that they moved from a backyard soccer coach to the institute of sport! They want for nothing. They are both in the extra services unit. They each have their own spacious rooms with bathrooms attached. There is a lovely dining hall on the same level, below is another dining hall/lounge room and outside is a lovely garden. Mum and Dad want for nothing.The staff at Hardis are all nice and treat my parents with the respect and love they deserve. All the staff from cleaning, kitchen, maintenance, reception, nursing, laundry, lifestyle staff and management all treat each resident with the same level of love and respect and I believe this is what sets this nursing home apart from all the rest. I am really thankful that Hardis was recommended to me as I do believe that if I had not moved both my parents they would not be here today.”

    Seven Hills – Cornelia Cole (May, 2017)

  • “I would like to thank all of staff looking after my mother Carol. Your team in this area go the next level in caring and I would recommend this nursing home to anyone who asked me. I would like to say a big thank you for all of the help and kind nature all your team has given my mother.”

    Blacktown – Daran Halkett (August, 2016)

  • “My dear friends, what can I say but thank you all from the bottom of my heart. Everybody at your lovely aged care home has been playing well above their weight when it comes to the care that Peter was provided with, I can name a few individuals such as John, Amy, and Greer but everybody knows the list is much larger than that, especially me! Not much else to say except for a very very big heartfelt thankyou to all your staff at Mountainview. The best aged care facility in the world.”

    Neil Temporini (September 2018)

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